Hello MaryJane,
I'm sorry to hear about the continuing problems. Andrew will remain in my prayers.
I'm aware of problems in many states with services for children because of huge case loads, and the same is true for services for the elderly. Most of them mean well and try hard, but it is common for them to be grossly understaffed. Their layers of red tape don't help either. I'll also be praying for you.
Love In Christ,
Tom
KEEP LOOKING UP!!